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What’s changing 

You can now import and analyze data from Zendesk in Google Sheets with a new data connector. This add-on is now available in the G Suite Marketplace.

Who’s impacted 

End users

Why you’d use it 

Many organizations rely on Zendesk for capturing and taking action on support, customer service, and customer engagement. With the Data Connector for Zendesk, you can use it to configure and save valuable query configurations and load corresponding data into Google Sheets for analysis.

With the add-on, you can search against tickets in Zendesk (and return data to Sheets from that search), list tickets and metrics, load previous searches, and refresh query results already in your spreadsheet.

When creating a new search, you can select the fields you’d like to import to Sheets and set query conditions.

How to get started 

Additional details 

This add-on will use the Zendesk API to extract data into Sheets. At the moment, any changes to the data will not be reflected in Zendesk.

Helpful links 

Availability 

Rollout details 

G Suite editions 

  • Available to all G Suite editions 

On/off by default? 

  • This add-on can be whitelisted at the domain level. This add-on can be installed from the G Suite Marketplace.

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